popular questions

Account Questions

Why can I not pay with cash on delivery?
Unfortunately not. All orders must be placed and paid for online (or via EFT) before an order can be processed in our warehouse.
How do I pay via EFT?
Once you have selected EFT as your payment option at the checkout click "order and pay now". You will be taken to the Payfast payment gateway which is used for both credit card / debit card and EFT payments. The Payfast payment gateway will direct you as to which bank account to deposit the funds into. Please make sure you use your order number as the reference number. Send proof of payment to sales@ecofairskincare.com and your payment will be processed within the next 2-3 working hours. We can only accept official bank generated PDF proof of payment. Unfortunately copied text will not be accepted.
Can I pay using a debit card?
Yes, if your Debit card has a CVV number and an expiry date, as well as a Visa or Mastercard logo, you can use it to make your payment.  
What is a CVV number?
The CVV Number (Card Verification Value) on your credit card or debit card is a 3 digit number on VISA® and MasterCard® branded credit and debit cards.
How do I pay using a credit card?
When you select credit card as the payment option on the checkout page, you will be directed to a secure payment page where you can enter your credit card details. This process is safe and secure. Our payment gateways only use the strictest form of encryption, and no credit card details are stored on the website.
Are my credit card details safe?
We know this is a worry for some, especially first-timers. But, yes, they're safe. All credit card transactions take place through Payfast's secure online payment gateway.  Payfast uses the strictest form of encryption, and no credit card details are stored on the Ecofair website.
What methods of payment are available?
We have 2 options available when you check out.  You can use :
  • Credit Card (Visa, Mastercard) through the secure Payfast payment gateway; or
  • EFT Bank Transfer as directed by the Payfast payment gateway.

General Questions

What is a cookie?
A cookie is a small file on your computer that remembers stuff so you don't have to. For example, it will remember your login details and what is in your shopping cart. If you don't allow our delicious cookie to be stored on your computer, you won't be able to use our website properly.
How do receive specials or information on the new products?
You can view all our new products and specials on the home page of our website.
Do I need to register before buying goods at Ecofair?
Absolutely not, you can browse our site before you shop.  You will need to register before you purchase goods.
Who Is Ecofair?

Shipping and Returns Questions

We do not provide refunds but will pass a credit which can be used for future purchase from us. The goods need to be unused, in original condition and packaging and in a form which enables us to resell such. a 20% handling fee will be levied and the customer needs to cover all shipping charges related to the return for credit.
What happens if you have a defective product?
Defective goods are those that had a defect or were unsafe when we supplied them. We highly recommend testing out your purchase as soon as you have received it to make sure that everything is in working order. A defect usually means that the goods were manufactured using materials, components or workmanship below an acceptable standard. You must show that the goods are defective.
Why is my refund taking so long?
Your refund will show as a credit on your account and should take up to 3 days to reflect.
How do I get a refund instead of credit?
We do not do refunds, only a credits that sit in your account.
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